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1. How to determine if
acquiring Print Spy would be advantageous?
Try the product evaluation.
After evaluation period, analyze reports and take notes of printed jobs that
could be avoided if it had an implemented policy.
Divide the cost of the chose product
edition by total
cost of unnecessary printed documents to get the payback
period (ROI).
After this term, the organization will recover this documents cost at each
new month.
2. Not every printer of my
company has an internal network board. Can I benefit from using Print Spy in
this environment?
Yes. There is a special
network configuration that makes print jobs always pass in the computer
where Print Spy is installed. Check the product
manual to get further details on how to prepare the print environment.
3. There is any usage
limit related to the number of printers, users or printed amounts in the
product license?
No.
The product is licensed per print server, so it doesn't count or limit
number of printers, users or workstations monitored.
4. Do I have to have a
dedicated print server to implement Print Spy?
No. Print Spy could be
installed in any network computer (since minimum software and hardware
requirements are observed).
If actually there isn't a
print server, additional resources to pass printing over one could be easily
calculated, using printing volume information for each printer that will be
installed:
- Pause the printing on the
printer.
- Send a test page.
- Notice the job size in
the Windows print queue.
- Multiply the found value
for the medium daily volume of printed pages in this printer.
The obtained valued
represents additional daily usage of hard disk resources that will be needed
to generate spool for jobs printed in the print server for this printer.
When a print server is not used this data is generated only in the
workstation.
5. It's possible to obtain
reports of costs for user-defined accounts?
Yes. The product supports
entering accounts or even integration with existing account tables,
including allowing to request account information to users at the time of
print is sent. Beyond that, it's possible to obtain reports based on Windows
security groups.
6. It's possible to export
reports data in alternative formats?
Yes. Print Spy reports could
be exported to the following formats:
- Adobe Acrobat (PDF)®
- Microsoft Excel (XLS)®
- Microsoft Word (DOC)®
- Rich Text Format (RTF)
7. Why print quota is
monetary? It wouldn't rather be in number of pages?
The printed quota is monetary
because it comprehend printing in printers with different page costs.
When looking for cost control there isn't too much sense in letting users print N pages in every printer since if they print in an inkjet printer,
they could be spending 6 times more than in a laser printer.
Another applicable
issue is that when users have access to print cost information they can
decide to print in a more economic printer to reach a predefined goal.
However, if the company
doesn't have specific interest in real cost values it may sneeze
monetary issues
and look the page cost merely as a reference value.
8. Axen Print Spy is
working, so why to renew support?
Contracting support guarantees access to new
product versions, as well as product changes to support new print languages
developed by printer manufacturers.
9. I successfully installed
Print Spy but printed jobs are recorded with numbers of page and cost zeroed.
Print Spy is prepared to
recognize several print languages but it can have languages that aren't
handled by actual product implementation. In a such case, like in every
other exceptional condition, the product registers error messages in Windows
Event Log for troubleshooting purposes.
Check the support page to see
if there is a new patch that may already implement this language, otherwise
get in touch with support team supplying exact driver name, operating system
of workstation and server and type of job that was not accounted. In a few
days a product patch will be released to support that printer language.
10.
After installing the product there are several paused jobs in print queue.
It's normal that Axen Print
Spy pauses jobs for a short period of time while page counting is made.
Since Print Spy propose to implement a print quota policy it's necessary to
get total number of pages before any sheet is effectively printed.
Despite that there isn't a
meaningful delay in printing since when one job is being printed others in
the queue are being measured.
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